Cancellations or Refunds for International Shipped Items
Orders that have already shipped from our warehouse cannot be canceled. We cannot accommodate requests for refunds on orders that have been refused by the recipient or are undeliverable because of an incorrect International address. Tower.com does not accept requests for returns on International orders, due to high processing costs.
For items shipped internationally, please allow up to thirty (30) business days for delivery. If you have not received your order after thirty (30) business days from the date your item was shipped, please contact Customer Care at firstname.lastname@example.org
Shipping rates are calculated per item at time of purchase. Please review your checkout page to select your preferred shipping option.
United States Postal Service (USPS) Airmail ships packages sent from the US to destinations outside North America.
Delivery times will vary depending on where the product is being shipped from and your location. On average, you can expect to receive your order 5-15 business days after shipment, but we are unable to guarantee delivery times for airmail delivery.
Please note: Due to consistent delivery problems we can no longer ship orders to the following countries. We apologize for any inconvenience.
The majority of DVDs offered at Tower.com are coded for Region 1 (U.S. and Canada.) However, please be advised that we also offer DVDs coded for Region 2 (Japan, Europe, South Africa, and the Middle East, including Egypt.) To verify that you are purchasing the correct region code, please check the product details page and review the DVD packaging upon receipt of your purchase.
The majority of VHS titles offered at Tower.com are NTSC format, the standard for North America and Japan. To better serve our customers, we also offer a selection of PAL/SECAM-format VHS titles, that work in most players in Europe, Australia, China and the Middle East. Please be advised that PAL/SECAM videotapes will not work on traditional North American players.
Visit our Audio & Video Formats section for further information regarding available video formats and region codes.