EPMD: Business As Usual

Wanting to order from us over the holiday period but need some more information. We are here to help! Please see our Christmas Shipping page for more information.

On average, orders containing available-to-ship items are processed and dispatched within 1-2 business days, although this is not guaranteed.

Orders containing preorder items will ship as 1 fulfillment once all items in the order are available to ship.

Please note, Tower Records Merchandise and Exclusives are dispatched separately. On average, these items take 3-4 business days to dispatch, although this is not guaranteed.

The estimated shipping times that are displayed at checkout are from the point of dispatch. 

See our shipping policy for more information.

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to make a return.

For orders created between 11/17/2025 and 12/31/2025, we have extended our normal return period. For orders made between this period, customers have up to 60 days from the receipt of goods to return an item. Please see our Christmas Returns page for more information.

To be eligible for a return of an unwanted item, your item must be in the same condition that you received it and in its original packaging.

In the unfortunate situation that a product is damaged/faulty/incorrect, let us know and we will endeavor to correct any issue as soon as possible.

Please see our refund policy for more information.