Refund policy

 

Any purchase on our site is an agreement by the customer to abide by the policy below.

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to make a return. After this period, we are unable to process a return.

Return window is extended to 60 days for orders placed between 11/17/2025 and 12/31/2025.

To start a return, please contact us at contact@towerrecords.com. Please state your order number, the item(s) you wish to return, and the reason for the return.

 

Defective/Damaged/Incorrect Item Policy

If an item arrives damaged, defective, or incorrect, please notify us at contact@towerrecords.com as soon as possible after receiving your package so we can process a return for a replacement, depending on availability, or a return for a refund. Please do so within 30 days of receiving your order. Please reference your order number and the item(s) in question when contacting us. Please also include evidence of any damage/ fault. This will speed up the process. 

 

Most common damage/fault issues

  • Scratches or scuffs that cause your needle to skip
  • Excessive noise, whooshes, or pops
  • Significant warpage
  • Locked grooves that prevent the needle from advancing beyond a certain point
  • Cracked Vinyl/CD or broken cassettes
  • Seam splits (on the jackets or internal sleeves)
  • Dinged or bent corners
  • Miscellaneous print defects and other imperfections

Upon evidence of any issue, we will send you a printable pre-paid label via email for the item to be returned. We are only able to provide a pre-paid label via email. Items must be sent back within 30 days of receiving the label. Please note, we can only provide a pre-paid label to be used within the US. We cannot provide a pre-paid label for an address outside the US. Any issues with non-domestic orders will be assessed on a case-by-case basis.

All damaged/faulty/incorrect items must be returned to us. A refund or replacement can only be processed if an item is returned to us. A refund or replacement is processed upon confirmation that a return has been sent. Free returns are provided for damaged/faulty/incorrect items but it is the customer's responsibility to return said item(s). It is therefore highly recommended to obtain and retain proof of return receipt from USPS. Without this proof of return, we may be unable to confirm that a customer has sent the return in certain situations.

 

Media Return Policy

To return media (i.e. Vinyl Records, Cassettes, CDs) for any reason other than damage, including unwanted items or items purchased by mistake, notify us as soon as possible after receiving your order at contact@towerrecords.com

To be eligible for a return of an unwanted item, your item must be in the same condition that you received it and in its original packaging. No returns are accepted if the factory seal and/or wrapping is broken. This item must have been delivered within the return period (30 days).

All returns must be approved by our Customer Service team. A Return Authorization Number (RA#) is issued if you are eligible for a return. We cannot guarantee that any unauthorized returns will be accepted and processed. Therefore, it is important you contact us first regarding any return.

We will notify you once we’ve received and inspected your return. If approved, you will be notified via email and refunded on your original payment method. Refunds will only be processed upon our warehouse completing the return process. The return process can take up to 15 working days from our warehouse receiving a return. 

 **Please Note** We do not cover shipping on the return of unwanted items and original shipping costs are non-refundable for unwanted items.

 

Merchandise Return & Exchange Policy

Unfortunately, we do not accept returns on merchandise that has been personally worn, used, washed, or augmented.

If an item of merchandise is defective, damaged, incorrect, or does not fit upon receipt, please notify as soon as possible after receiving the item. Please do so within 30 days of receiving your order. You can contact us at contact@towerrecords.com. From there we can find you a solution as fast as we can. 

 

Lost Mail

Please see our shipping policy for more information regarding lost mail declaration. A refund or replacement can only be processed once a package has reached the lost mail declaration point. No refund/replacement can be processed before this point. Please see our shipping policy for more information and feel free to contact us if you have any questions. 

 

Refunds

We will notify you via email of any refund. Please note, it may take a few business days for your bank or credit card company to process the refund into your account. 


For any questions regarding your refund, please contact us at contact@towerrecords.com.